How can I cancel my subscriptions with ready2order?

On this page, you will learn everything you need to know about canceling your ready2order account.

All our subscriptions renew automatically, so you don't have to worry about renewing your POS system. If you ever want to cancel your annual subscription, you can do so up to one month before the renewal date. You can cancel monthly subscriptions at any time.
If you want to use your cash register again later or retain your data for a tax audit, we recommend the POS archive service . You can find more information here.
Please note the following information if you are subject to the Austrian cash register requirement and would like to cancel your account.

You can easily cancel or pause your subscriptions via your Admin Interface. To do so, first go to Account in the top right corner.

Now select Adjust Subscription for the account you want to cancel.

You now have the choice to pause or cancel your subscriptions.

1. Pause

If you choose to pause your subscription because you plan to return to the ready2order system at a later date, all your data will be securely and legally archived after your subscription expires. You retain full access to all your cash register data, invoices, receipts, and company documents. When you resume business operations, no reconfiguration or reactivation fees are required. If you already know when you will resume business operations, you can enter this information there.

2. Termination

If you choose to cancel all your subscriptions , you will be asked whether you want to use the POS archive service or if you want your data deleted. If you select the POS archive service, all your data will be securely and legally archived after your subscriptions expires. You will retain full access to all your POS data, invoices, receipts, and company documents. When you resume business operations, no reconfiguration or reactivation fee is required.

If you do not select the cash register archiving service, the data will be permanently deleted. In this case, please download all the data you need before your subscription expires and store it securely. If necessary, please consult your tax advisor.

Please then select the reason for cancellation and follow the further instructions.

If you encounter problems with the cancellation option listed above, you can also cancel by email. You can find the cancellation forms in two languages here:

Cancellation form.pdf (English)

Please read the cancellation letter carefully. Then send us the completed and scanned cancellation letter via email to ready2order . Should you decide to work with ready2order again, we welcome you anytime!

For data protection reasons, cancellation is only possible via the Admin Interface or in writing from the email address stored in your account. Unfortunately, cancellation by phone is not sufficient. If you no longer have access to the email address you provided, please contact us at service@ready2order.com.
Please note that even in the event of termination, the hardware remains your property and will not be taken back by us. Since ready2order only enters into contracts (B2B sales contracts) with businesses, you are not entitled to a right of withdrawal under consumer law.
We also answer your support requests via chat. Click here to access the chat.

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