Create a credit note

This is how you proceed if you want to issue a credit note (coupon) to your customer upon cancellation.

Create a coupon called Credit note

1. Go to your Admin Interface
2. Under Products go to Coupons
3. Click on the blue plus and create a new coupon for sale

The voucher should have the multi-purpose and manual price information set. You can find the instructions here: Create a multi-purpose coupon for sale.

You then have the option to issue the credit note at the POS.

To cancel individual products on an invoice, follow these steps:

1. Go to invoices
2. Click on the invoice you want to cancel
3. Click on Cancellation in the tabs on the left
4. Check the box next to the product
5. Click on Cancel selected products
6. The POS opens
7. Click on the correction button
8. Enter a cancellation reason
9. Click on Correction and select a cancellation reason
   1. You can also create your own standardized cancellation reasons
   2. Please select the product credit and enter the desired amount
10. You can choose the payment method, which in this case is the payout to your customer
11. Click on payment to confirm the transaction

The cancellation process is now correctly reflected in your invoices and you can create a new invoice.

Alternatively, you can also make a return booking and sell the voucher with the same payment method!

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