Payments with the SumUp Solo do not work
If payments do not work, there may be various reasons for this.
Reason 1: Your ready2order app is not up to date
If your ready2order app is not up to date, compatibility problems can often arise. To ensure that you can work smoothly with your ready2order cash register system, it is therefore important that your app is always up to date.
You can find the latest version of the app either in your App Store or in your Google Play Store.
Reason 2: There is a problem with the Bluetooth connection (sometimes error code 1001 appears)
Sometimes the Bluetooth connection stops working. Follow the steps below to solve a Bluetooth connection problem.
If the SumUp Bluetooth connection is not working properly or error message 1001 is displayed, resetting the Bluetooth connection may solve the problem.
- Turn off Bluetooth on the device you have connected your SumUp Solo to (e.g. mobile phone, tablet or readyMax)
- If possible (not possible with readyGo and readyMax), close the ready2order app and, if applicable, also the SumUp app
- Tap the arrow icon at the top of your SumUp Solo screen and select Connections
- Deactivate the Bluetooth slider and confirm the message Receive payments on your Solo without the SumUp app? with the check mark
- Wait a few seconds and activate the switch again
- Now activate Bluetooth again on the device with which you want to connect your SumUp Solo
- Start the ready2order app on this device (if you are using a readyGo or readyMax, restart the app or reboot the device)
- Start a payment with SumUp to reconnect
If the Bluetooth connection still doesn't work, try restarting the SumUp Solo and the device you want to connect to.
