Troubleshooting Bluetooth connection issues on SumUp Solo

Updated 3 months ago ​by

If the SumUp Bluetooth connection is not working properly or error message 1001 is displayed, resetting the Bluetooth connection may solve the problem.

  1. Turn off Bluetooth on the device you have connected your SumUp Solo to (e.g. mobile phone, tablet or readyMax)
  2. If possible (not possible with readyGo and readyMax), close the ready2order app and, if applicable, also the SumUp app
  3. Tap the arrow icon at the top of your SumUp Solo screen and select Connections
  4. Deactivate the Bluetooth slider and confirm the message Receive payments on your Solo without the SumUp app? with the check mark
  5. Wait a few seconds and activate the switch again
  6. Now activate Bluetooth again on the device with which you want to connect your SumUp Solo
  7. Start the ready2order app on this device (if you are using a readyGo or readyMax, restart the app or reboot the device)
  8. Start a payment with SumUp to reconnect

If the Bluetooth connection still doesn't work, try restarting the SumUp Solo as well as the device you want to connect to.

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