If you use readyPay, you can choose between two options when canceling invoices:

• Automatic refund: The amount is refunded directly to the customer's card upon invoice cancellation. Please note that partial invoice cancellation is not possible with this type of refund.
• Manual refund: You cancel the amount manually in hobex PartnerNet and then cancel the invoice in the ready2order system using the payment method "card payment".

Option 1: Automatic refund

You can easily refund readyPay payments to your customer's card by canceling the invoice you created using the readyPay payment method.

To enable this functionality, proceed as follows:

1. In your POS select Settings (gear).
2. Select Payment Methods and then readyPay.
3. Activate the slider at Rückbuchung.

   

You can now refund the full invoice amount to your customer's card when canceling invoices created using the readyPay payment method. The following steps explain how to do this:

Go to Invoices in the POS.

1. Select the invoice you want to cancel.
2. Click on Cancellation in the tabs at the top left.
3. Select Cancel Receipt.

   

4. The message shown in the following image will now appear. If you want to cancel the invoice and refund the amount to your customers card, select Card Refund ( readyPay).

   

5. Done! You've canceled the invoice and the amount has been refunded to your customers card.

Option 2: Manual refund

With this option, you cancel the amount manually in hobex PartnerNet and then cancel the invoice in the ready2order system using the payment method “card payment”.

Refund amount in PartnerNet

• Go to the home page (1).
• Click on your turnovers (2).
• Find the transaction in question.
• Click on the receipt number and then click on Change Transaction (3).
• You can request a refund here. You'll receive a response within two business days on average.

  

Cancel invoices in the ready2order system (the amount will not be refunded automatically!):

In the ready2order app:

1. Go to Invoices in the POS.
2. Find the invoice you want to cancel.
3. Click on Cancellation (top right) in the tabs on the left.
4. To cancel the entire invoice in one operation, click Cancel Receipt.
5. Select Change and Cancel Invoice (Standard Cancellation):
6. Here you will be taken to the order interface before the actual cancellation.
   1. The POS opens.
   2. Enter a cancellation reason (correction is preselected as the reason).
      1. Here you can select the reason for cancellation!

         

   3. Under Other paymentmethod you can choose the payment method, which in this case is the payout to your customer.
   4. Click on Card Payment (not readyPay ) to complete the cancellation process of the invoice created via readyPay.

In the ready2order Admin Interface:

1. Go to Office in the Admin Interface.
2. Find the invoice you want to cancel.
3. Click Action on the right side of the row.
4. Select the last sub-item Cancel.

   

5. Enter a cancellation reason (Correction is preselected as the reason) and optionally add a more detailed description.
6. Confirm the cancellation by clicking Save.

Summary:

The ability to cancel and refund a readyPay payment depends on the "Enable chargeback to card on full cancellation" setting:

• Setting ON (automatic refund):
  • Only complete cancellations of invoices paid exclusively with readyPay are possible.
  • The entire amount will be automatically refunded to the customers ’s card.
  • Restriction: Partial cancellations are not possible. No refunds are possible for partial payments using multiple payment methods.
    → In these cases, the refund must be made manually via hobex PartnerNet as usual.
• Setting OFF (manual refund – default behavior):
  • Partial and complete cancellations are possible.
  • Refunds must be requested manually in HOBEX PartnerNet (via “Tx Change” ).
  • If the payment is canceled at the POS, it will only be corrected for accounting purposes ; the amount will not be refunded .

You can find further information on cancellations here.