Reset Bluetooth connection of SumUp Air
If you cannot establish a connection between your SumUp Air and the device on which you use the POS system or the SumUp app, you can try resetting the Bluetooth connection.
You can do this as follows:
1. Turn off Bluetooth on your phone or tablet
2. If possible, close the ready2order app (not possible with readyMax and readyGo) and if you make payments via the SumUp app, close this too
3. Make sure the SumUp Air card reader is not charging
4. Turn off the card terminal
5. Press and hold the on/off button on the SumUp terminal. You will first see a message saying "Hold for BT...", then "Release for BT...". Keep holding the button down until you hear a beep.
The connection to your input device has been reset. Please wait for a second beep before reconnecting the card terminal to your device
6. Activate Bluetooth on the device you use to operate the POS system
7. If necessary, start the ready2order app on your mobile phone or tablet
8. Choose a product and pay with SumUp
