How to fix SumUp error 1010 on iOS devices

Updated 1 week ago ​by

When starting a SumUp payment on an iOS device, the following error may occur:

“Parsing of Terminal job failed” (Error code: 1010)

This error prevents the payment from being processed correctly on iOS devices.

In most cases, the error is related to disabled location services on the iOS device.

Solution

  1. Enable location services on your iOS device :
    • Open settings > Privacy & Security > Location Services
    • Make sure location services are enabled
    • Scroll down to the SumUp app
    • Select “When using the app” or “Always” as access
  2. Restart SumUp app :
    • Close the app completely and then reopen it.
  3. Try payment again

Result

After activating location services, the error should no longer occur, and payments with SumUp can be made successfully.

How did we do?